coleusna06
New member
I must start by saying that over the past several years I placed about half a dozen orders through robertrtg.com and was generally satisfied with my experience however my recent experience was very different.
I will let you decide if RTG parts acted in good faith and if you want to shop from there in the future.
I placed an order on 21 December for 5 25rd uzi magazines for $9.95 each. At the time that I placed the order and for several days afterwards the website continued to list these magazines in stock, however approximately a week after I placed my order these magazines were listed as out of stock on the website. I sent robertrtg an e-mail on 8 January informing him that if he preferred he could ship me 32rd magazines in place of the 25rd magazines that I had ordered. I received no reply to this email.
I received an e-mail from RTG parts on 11 January, which was apparently directed to everyone who ordered 25rd Uzi magazines during this time, telling me that I had two options regarding my order: 1. I could cancel the order or 2. I could have the order changed to 32rd mags for $11.95 each.
I replied saying that I would prefer to have the 32rd mags but that I did not think he should charge me the difference because I was a long term loyal customer and good business practice would compel him to ship me the alternative item. I then told him that if he wanted to he could charge me the additional $2 per magazine but that I would preferentially shop from other venders in the future.
I received a reply email telling me that he would have 25rd magazines in 4-6 weeks. I told him that he should charge me the extra money and that I would buy 25rd magazines from a different vender in the future.
RTG parts response was to cancel my order, which I perceive to be extremely poor customer service and business practice.
In the past I had several good experiences with this site but it is obviously that the person that runs it puts his profit above customer loyalty and seems to have a general lack of character.
Obviously you are free to shop where you like, however I wanted to share this experience with you and encourage you to first look elsewhere for your gun parts needs as there are many other places that do business with integrity that are much more customer oriented.
Email chain below (note I removed the contact info for both parties):
XXXX,
Why don’t you buy your 32rd mags from them also? The last thing we have time for is whining emails threatening to buy elsewhere. Do it now. Your order has been voided. Aloha
Thank you
RTG Parts
Phone: XXXX
Fax: XXXX
From: XXXX [XXXX]
Sent: Saturday, January 12, 2013 10:49 AM
To: RTG Parts
Subject: Re: Uzi 25rd Magazines
I'll just take the 32rd mags now. Assuming there is no change in the law I am sure many stores/websites will have 25rd mags in a few weeks/months. I'll get my 25rd mags from one of them at a later time.
-XXXX
Sent from my iPhone
On Jan 12, 2013, at 5:33 AM, RTG Parts <XXXX> wrote:
Barring any government changes that would prohibit it, we expect to have more 25rd magazines in 4-6 weeks. If you would prefer, we can hold your current order and charge and ship when back in stock.
Thank you
RTG Parts
Phone: XXXX
Fax: XXXX
From: XXXX [XXXX]
Sent: Friday, January 11, 2013 1:53 PM
To: RTG Parts
Subject: Re: Uzi 25rd Magazines
RTG Parts,
I would prefer to complete the order with 32rd magazines, however as a long time customer I think that you should ship the 32rd magazines for the price that I ordered the 25rd magazines at. If this is not possible feel free to charge me the additional two dollars per magazine and complete my order, but please understand that this will cause me to first look elsewhere, in the future, before turning to RTG parts for my gun part needs. Please let me know if you require anything else that you require from me.
Very Respectfully,
XXXX
From: RTG Parts <XXXX>
To: "XXXX" <XXXX >
Sent: Friday, January 11, 2013 10:42 AM
Subject: Uzi 25rd Magazines
To Whom It May Concern,
Unfortunately we are unable to complete your order as placed at this time. Our Uzi 25rd Magazines are currently out of stock. We apologize for the delayed notification to you regarding this issue. Your card has not been charged.
We made it a point to fill every possible order in the order in which it was received to ensure that those who purchased first received any on-hand inventory. Regrettably we have reached the end of our current supply.
At this time we can offer you the following options:
1.) We can substitute Uzi 32rd Magazines for $11.95 each (sales price at the time of your order)
2.) We can cancel your entire order
Please let us know how you wish to proceed.
I will let you decide if RTG parts acted in good faith and if you want to shop from there in the future.
I placed an order on 21 December for 5 25rd uzi magazines for $9.95 each. At the time that I placed the order and for several days afterwards the website continued to list these magazines in stock, however approximately a week after I placed my order these magazines were listed as out of stock on the website. I sent robertrtg an e-mail on 8 January informing him that if he preferred he could ship me 32rd magazines in place of the 25rd magazines that I had ordered. I received no reply to this email.
I received an e-mail from RTG parts on 11 January, which was apparently directed to everyone who ordered 25rd Uzi magazines during this time, telling me that I had two options regarding my order: 1. I could cancel the order or 2. I could have the order changed to 32rd mags for $11.95 each.
I replied saying that I would prefer to have the 32rd mags but that I did not think he should charge me the difference because I was a long term loyal customer and good business practice would compel him to ship me the alternative item. I then told him that if he wanted to he could charge me the additional $2 per magazine but that I would preferentially shop from other venders in the future.
I received a reply email telling me that he would have 25rd magazines in 4-6 weeks. I told him that he should charge me the extra money and that I would buy 25rd magazines from a different vender in the future.
RTG parts response was to cancel my order, which I perceive to be extremely poor customer service and business practice.
In the past I had several good experiences with this site but it is obviously that the person that runs it puts his profit above customer loyalty and seems to have a general lack of character.
Obviously you are free to shop where you like, however I wanted to share this experience with you and encourage you to first look elsewhere for your gun parts needs as there are many other places that do business with integrity that are much more customer oriented.
Email chain below (note I removed the contact info for both parties):
XXXX,
Why don’t you buy your 32rd mags from them also? The last thing we have time for is whining emails threatening to buy elsewhere. Do it now. Your order has been voided. Aloha
Thank you
RTG Parts
Phone: XXXX
Fax: XXXX
From: XXXX [XXXX]
Sent: Saturday, January 12, 2013 10:49 AM
To: RTG Parts
Subject: Re: Uzi 25rd Magazines
I'll just take the 32rd mags now. Assuming there is no change in the law I am sure many stores/websites will have 25rd mags in a few weeks/months. I'll get my 25rd mags from one of them at a later time.
-XXXX
Sent from my iPhone
On Jan 12, 2013, at 5:33 AM, RTG Parts <XXXX> wrote:
Barring any government changes that would prohibit it, we expect to have more 25rd magazines in 4-6 weeks. If you would prefer, we can hold your current order and charge and ship when back in stock.
Thank you
RTG Parts
Phone: XXXX
Fax: XXXX
From: XXXX [XXXX]
Sent: Friday, January 11, 2013 1:53 PM
To: RTG Parts
Subject: Re: Uzi 25rd Magazines
RTG Parts,
I would prefer to complete the order with 32rd magazines, however as a long time customer I think that you should ship the 32rd magazines for the price that I ordered the 25rd magazines at. If this is not possible feel free to charge me the additional two dollars per magazine and complete my order, but please understand that this will cause me to first look elsewhere, in the future, before turning to RTG parts for my gun part needs. Please let me know if you require anything else that you require from me.
Very Respectfully,
XXXX
From: RTG Parts <XXXX>
To: "XXXX" <XXXX >
Sent: Friday, January 11, 2013 10:42 AM
Subject: Uzi 25rd Magazines
To Whom It May Concern,
Unfortunately we are unable to complete your order as placed at this time. Our Uzi 25rd Magazines are currently out of stock. We apologize for the delayed notification to you regarding this issue. Your card has not been charged.
We made it a point to fill every possible order in the order in which it was received to ensure that those who purchased first received any on-hand inventory. Regrettably we have reached the end of our current supply.
At this time we can offer you the following options:
1.) We can substitute Uzi 32rd Magazines for $11.95 each (sales price at the time of your order)
2.) We can cancel your entire order
Please let us know how you wish to proceed.
