beware robertRTG hk parts

[Mayday]

Paintman.... I appreciate the outlook you have shared on this particular situation. Having been in customer service nearly my whole career I can say that I encounter people frequently that have no clue how to resolve a dispute civilly. Factor in today's entitlement mentality along with a total lack of patience and you get exactly what we saw above. Op mishandled the situation from sq 1 and then decided to take his ball and go home when told he was the problem and not Robert. I share your willingness to be helpful but have a reasonable cut your shit meter as well. Mayday.

 

[COLT MAN]

I have ordered from RTG for several years.. 20+ orders. They have been VERY slow recently but always great people to deal with... I received one wood handguard I wasn't happy with and they sent another out within a week. One other order had an extra washer of one type and missing one of another.. Again... quick fix. Considering the number of parts I have ordered and the fact that many of these are surplus. I have been very impressed with them. Prices and shipping are reasonable and customer service a solid A.. my .02

By the way... Hello All.. I am new to the board today.. I have pondered and peered around the board for a while and finally decided to register.

 

[NavyEngineer]

Colt Man - welcome to the board. It's a great resource - a lot of knowledgeable, helpful people here.

 

[bcarroll]

RTG has been pretty good to me . I dont have a bad thing to say about them

 

[jt526]

RTG was good to me over several orders. No complaints and the 50pack mag deal was one of the best purchases I have ever made. Too bad no more!

 

[JFK52]

I have been buying parts from RTG for over 25+ years, mostly for my HK rifles. He has always handled every transaction in a prompt and professional manner I would do business with him again any time. It used to be that you could call RTG and talk to a very knowledgable person on the phone. Because of the crazy amount of orders they are getting recently, that is no longer a possiblility. The person who was answering the phone is helping to get the orders out the door.

 

[Mr.Maim]

I'll add my +1 to the landslide of positive comments about RobertRTG parts. I usually buy from his posts on HKPro.com and have done business with him so many times that my item always arrives before he has received my payment (money order mailed). Every purchase has been top notch. Every item has been exactly as listed and described. Every shipment has been fast and well packaged. Every communication has been prompt, accurate, brief, and complete.

If I was the OP I would have emailed and waited a few days. I hope the OP never orders something from Canada, he'll jump off a bridge out of impatience!

Grow up.

 

[BIG_GUNNUT]

I've bought a lot of HK stuff from them over the years and not one issue, other than the time they sent the wrong part. Called them up and told them they sent the wrong part and they said no problem, we'll get the right one sent right out. Asked them if they wanted the wrong parts back and they said to just keep them.

 

[zipakna]

+10 for robert. ive ordered MP5, MP5k, HK91 and HK93 parts from him for years

 

[prebans]

I've ordered from him and have bought in-person at SAR Show. This is the first time I've heard of any issues surrounding his service or products.

Not saying it didn't happen- just that this is a first.

Mike

 

[medphys]

I just orders $70 in parts from him and have ordered twice before with no issues.

 

[Larry]

OP, it was very predictable that you would get your PP spanked here if you complained about RobertRTG. I had a less than satisafactory dealing with them and kept my mouth shut.

Larry

 

[Ready.Fire.Aim]

Just received a shipment of HK93 parts from Robert RTG. All are 922 compliance parts, in great condition, with fast shipping, excellent packaging.
This is my tenth order from them with no issue.

RFA

 

[prebans]

OP, it was very predictable that you would get your PP spanked here if you complained about RobertRTG. I had a less than satisafactory dealing with them and kept my mouth shut.

Larry

Larry, if you have a problem with a vendor, spit it out and tell us about it.

Mike

 

[infoseeker456]

Many purchases from RTG. Always positive. Even during the chaos following the 2008 and 2012 elections.

 

[Mayday]

Larry I hope you don't feel as if the op is being "hazed" because he is speaking negatively about RTG. I criticized the op's tactics not because of robert(who has never recieved a dime of my money for the record) but because being a grown up means having realistic expectations ....... Oh what the hell am I doing. I am really pissed that I let myself get dragged into this worthless thread. Goodbye.

 

[arch stanton]

Well when you come to a website and your first post is a complaint its not really hard for anyone to call troll. I will assume the OP is a member of other boards and is carrying the complaint around the net.

Just my two cents

Later

Joe

 

[NIB]

Ditto

 

[NIB]

Mongo like candy!